Spare Parts Administrator
Contract Type
Permanent
Country
VIETNAM
Location
HCM City
Your opportunity
You will execute the quote-to-cash process for Sidel Spare parts sales by preparing quotes, managing orders, and other spare parts flow-related activities. This is an outstanding opportunity to perform in full compliance with the client’s requirements, specifications, codes, and standard of business requirements.
Your Mission
- Manage customer requests for spare parts.
- Prepare in the SAP and send out customer offers for spare parts or deal with offer requests from webservices.
- Manage customer inquiries on spare parts pricing, availability and order processing.
- Follow-up on selected customer offers for spare parts to maximize sales.
- Place customer orders for spare parts in SAP and send order confirmations or deal with orders placed through webservices.
- Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management.
- Manage customer payments terms with financial department.
- Coordinate logistics according to specificities of the country and requirements from customer.
- Process customer requests for return of spare parts and other spare parts-related claims.
- Manage customer information in the SAP, participate to reports.
- Promotion & assistance to customers for SSO.
- Follow up on non-conformity issues and work to provide resolution to customer.
- Leverage privileged customer interface position to maximize sales potential.
- Participate to customer review on commercial
actions (ASM, CCM, PA)
Your Profile
- Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics.
- Able to work independently and under pressure.
- Able to manage priorities and multiple customer requests.
- Expertise in Excel, SAP is a plus.
- Certificate in Logistic is a plus.
- Knowledge of order management process.
- Excellent communication skills, both written and
verbal